Reports to
Customer Service Supervisor
Summary
Powerex is looking for an enthusiastic team player and an advocate for excellent internal and external customer service. The individual will live our company mission, vision and values and is empathetic, asks questions, enjoys a challenge, and thrives in a fast-paced environment. This individual must build an understanding of our products. A strong phone presence and computer skills are an asset as well. The individual also must take pride in consistently delivering a “Five Star” ownership experience. The individual must be proactive in sharing their ideas and the Voice of the Customer.
Key Job Functions/Duties
- Enter orders for industrial customers into our ERP system
- Work with outside sales and management on quoting activities including the creation and submittal of quotes for customers
- Respond to all requests for information about products, pricing, and lead times in a timely manner
- Pull together and submit required documentation such as Buy America Certs and NAFTA paperwork
- Identify opportunities for public bids and sign up to receive notifications via email
- File paperwork as needed
- Interact with Operations, Engineering, and Sales regarding order status, quality issues, and all other special requests and relay information back to customer
Knowledge, Skills, & Experience Required
- HS Diploma required
- A BS/BA undergraduate degree is preferred
- 1-5 years of Inside Sales or Customer Service experience is preferred
- Experience working with or selling technical products is preferred
- Experience with automotive industry customers is preferred
- Experience with compressed air or vacuum systems is preferred
- Excellent time management skills are a necessity
- Detail oriented – complimented by excellent follow up skills
- Genuine commitment to delivering a high level of service to sales partners and providing an above average customer experience
